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Accessibility statement

We've built our website with an accessibility-first approach, placing the needs of all users at the forefront of every decision. This means we're prepared to adapt designs and features to ensure inclusivity. While we acknowledge that perfection is a journey, we're dedicated to making our website accessible to everyone.

Statement

Kindera is committed to the provision of digital accessibility for all users. We maintain an ongoing effort to enhance the user experience and ensure compliance with relevant accessibility standards.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (the most recent versions of VoiceOver)

We have also made the website text as simple as possible to understand.

How we tested this website

We regularly conduct automated scans of our website using our own Digital Accessibility Monitor, that compiles a report using:

  • WAVE accessibility evaluation tool
  • axe-core evaluation tool

We also manually test a selection of pages using:

  • Silktide accessibility extension for Chrome
  • Apple VoiceOver
  • NVDA
  • Keyboard navigation

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Third-party services

This website contains third-party content embedded on the website (e.g. YouTube video, Soundcloud audio). As the markup for these pages falls outside our control, we cannot guarantee the accessibility conformance for these elements.

Non-compliance with the accessibility regulations

At the time of publishing this statement, we are unaware of any issues of non-compliance.

PDFs and non-HTML documents

It is possible that some PDFs are not accessible in several ways, including missing text alternatives and missing document structure.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Non-HTML documents published before September 2018 do not need to be accessible — unless users need them to use a service.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We conduct monthly automated scans of our website to ensure the ongoing integrity of our high accessibility standards and conformance.

Feedback and contact information

If you need information on this website in a different format, send an email to info@kindera.uk

In your message, include:

  1. the web address (URL) of the content
  2. your email address and name
  3. the format you need — for example, plain text, braille, BSL or large print

We will consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, use our contact form to report your concerns.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Publishing information

This document was originally published on 1st October 2025.

It was last reviewed and modified on 25th March 2025.