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Accessibility statement

Introduction

The web is a noisy place for any user who browses the internet with assistive technology like a screen reader.

When our eyes were opened, in fact, when we started to listen to the incongruous spew that most websites sound like, we resolved to build our website with an accessibility-first approach. This means that the need to make the website accessible to every visitor trumps all other considerations — even if we must change a design or feature to make it accessible.

We know we may not get everything right, but we are working hard to make this website accessible for all users.

Statement

This accessibility statement applies to kindera.uk

This website is run by Kindera and we are committed to ensuring digital accessibility for people with disabilities. We continue to make changes to improve the user experience for everyone and apply the relevant accessibility standards.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (the most recent versions of VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

Parts of this website are not fully accessible. For example:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

Technical information about this website’s accessibility

Kindera is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we tested this website

We conducted automated scans of our website to test against this Web Content Accessibility Guidelines version 2.2 AA standard using:

  • SortSite

We have manually tested a selection of pages using:

  • Silktide accessibility evaluation tool
  • WAVE accessibility evaluation tool
  • Apple VoiceOver
  • Keyboard navigation

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard with many sections of the website attaining AAA compliance.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Third-party services

This website contains third-party content embedded on the website (e.g. YouTube video, Soundcloud audio). As the markup for these pages falls outside our control, we cannot guarantee the accessibility conformance for these elements.

Non-compliance with the accessibility regulations

  1. There are some pages that contain an image/content carousel, which uses a third-party library called Swiper JS. Unfortunately, this library injects text using CSS which is flagged to cause issues to people who turn off style sheets, and is not read by some screen readers. We have ensured that the buttons this error refers to contain link text, but we can not alter the CSS for this library.

PDFs and non-HTML documents

Many documents are not accessible in several ways, including missing text alternatives and missing document structure.

Disproportionate burden

We believe that fixing the accessibility problems with some content would be disproportionate because the relevant platform will be retired soon.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Non-HTML documents published before September 2018 do not need to be accessible — unless users need them to use a service.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We conduct monthly automated scans of our website to ensure the ongoing integrity of our high accessibility standards and conformance.

Feedback and contact information

If you need information on this website in a different format, send an email to info@kindera.uk

In your message, include:

  1. the web address (URL) of the content
  2. your email address and name
  3. the format you need — for example, plain text, braille, BSL or large print

We will consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, use our contact form to report your concerns.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).